Communications Policy

1. Official Communication Channels

For all formal inquiries, requests for service, or official correspondence, please use the following designated channels during regular office hours:

Pennsylvania State Constable’s Office
Nazareth – Lehigh Valley
Mail: 435 Kessler Ave, Nazareth, PA 18064
Phone: +1-484-555-5555
Email: HelpDesk@NazarethConstable.org

2. Non-Official Communication Channels & Limitations

While we may engage with the public on social media platforms or through general website contact forms, these are not considered official channels for formal communication, legal notice, or service.

Social Media: Messages, comments, or posts on our social media pages are not monitored 24/7 and do not constitute official legal notice or service, nor can they be considered formal public comment or requests under the Right-to-Know Law. Please refer to our Social Media Policy for more details.

Website Contact Forms: General contact forms on our website are for inquiries only and do not constitute official legal notice or service.

3. Call Monitoring and Recording

For quality assurance, training purposes, and to ensure accurate record-keeping, please be advised that all incoming and outgoing calls to and from the Pennsylvania State Constable’s Office Nazareth – Lehigh Valley may be monitored or recorded. Recorded calls may be retained for a minimum of fifteen (15) days, with no maximum retention period unless otherwise required by law or official policy.

4. Body-Worn Camera Utilization

In the performance of official duties, personnel of the Pennsylvania State Constable’s Office Nazareth – Lehigh Valley may utilize body-worn cameras to capture and record video and audio. The use of these cameras and the retention of recordings will be conducted in strict compliance with all applicable Pennsylvania laws and internal office policies. Such recordings may be retained for a minimum of fifteen (15) days, with no maximum retention period unless otherwise required by law or official policy.

5. In-Car Audio and Video Recording

In the performance of official duties, vehicles utilized by the Pennsylvania State Constable’s Office Nazareth – Lehigh Valley may be equipped with in-car audio and video recording systems. These systems are used to capture audio and video during official interactions and incidents, in strict compliance with all applicable Pennsylvania laws and internal office policies. Such recordings may be retained for a minimum of fifteen (15) days, with no maximum retention period unless otherwise required by law or official policy.

6. Service of Legal Process

For the proper and legal service of any legal documents, summons, complaints, subpoenas, or other official court papers intended for the Pennsylvania State Constable’s Office Nazareth – Lehigh Valley or its personnel, you must utilize established legal procedures. Please contact our office by phone or email to schedule a convenient time for personal service. Electronic submissions (including email, website forms, or social media) are NOT considered valid for legal service.

7. Emergency Communications

For all life threatening emergencies or situations requiring emergency law enforcement response, please DIAL 911. This website and its communication channels are not monitored for emergency purposes.

8. General Communication Guidelines

When communicating with our office, we request that you:

· Be respectful and courteous.
· Provide clear and concise information.
· Understand that response times may vary depending on the nature and volume of inquiries.

9. Contact Information

For any questions regarding this Communications Policy or to verify official communication channels, please contact us.